Fulfillment Operation Specialist

The successful candidate will manage & execute order fulfilment operations with maximum efficiency.  

The order fulfilment operations covers quote to cash process for all kinds of orders, it stars from order taking to customer delivery.  This job also covers finish goods inventory management, such as replenishment goods or return goods, sitting in warehouses.

【Responsibilities】

Fulfilment Operation Specialist will work as a multitask player of overall Japan fulfilment and supply roles, covering customer order management, part of logistics, supply planning, serviceability, various manufacturing relate issues, inventory and global accounts management. S/he will be responsible for improving fulfilment efficiency, customer delight and cost saving. Driving local inventory consumption and management is key task for this job.

Key Interactions with 

Various sales groups 

Sales operations team

Demand and Supply Planning team

Procurement, manufacturing, logistics, service,  and Customer Support teams in and outside of Japan

Customers such as business partners, retails

【Skills, Experience and Competencies 】

This position is an outstanding opportunity for a highly motivated individual with exceptional fulfilment management experience to be part of a high performance organization within a leading global computer manufacturer.

<Must Have - essential>

Minimum 3 years of experience in fulfilment operations in PC or IT (hardware/software) industry 

Customer order management, supply planning, serviceability, inventory and accounts management

Strong analytical & problem solving skills

Logical communications skill

Customer management experience

Business-level English skills (TOEIC 700 or above)

(If candidate is non-Japanese, Japanese skills <Japanese proficiency test> must be equivalent to 1kyu level)

Project management experience

<Good to have - desirable> 

5+ years of working experience in the PC industry

Work experience in Gaishi-kei company

< Ideal candidates >

Customer order fulfilment professional in PC (Dell, HP) or IT hardware makers

< Must Have the Competencies > 

1. PLAN – Use facts and data to set achievable but challenging goals

A) Leverages facts and date in planning to set the realistic and stretching goals

2. PERFORM – Own the tasks and drive for results

A) Keeps his/her word. Does not make excuse and proactively offers solutions.

B) Meets both internal and external expectations by leveraging resources to deliver consistent results

3. PRIORITIZE – Place XXX first collaborating with all teams

A) Considers XXX First above the interests of the function or team.

B) Aligns KPI's with other teams, break down silos and work beyond our structures to get things done.

C) Trusts and collaborates with team members and stakeholders to get things done. 

4. STRATEGY –  Understand and embrace strategy

A) Understands and explains the company strategy.

B) Aligns KPIs and work initiatives with strategy.